1. Introduction

At Serenity Clinic and the psychiatric practice of Dr. Trudy Almeida ("we," "our," or "us"), we prioritize the absolute confidentiality and privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, protect, and handle your personal and health-related information when you visit www.drtrudyalmeida.com or use our clinic services in Mumbai.

2. Information We Collect

We collect information to provide high-quality psychiatric care, manage appointments, and improve your digital experience. This may include:

• Personal Identification Information: Full name, email address, phone number, and residential address when you submit an enquiry, book a consultation, or fill out a form.
• Health & Medical Information: Clinical history, symptoms, therapeutic notes, and medical records gathered strictly during confidential consultations (managed securely under medical confidentiality guidelines).
• Technical Data: IP address, browser type, device information, and site navigation patterns collected via cookies and analytics tools to optimize website functionality.

3. How We Use Your Information

Your information is used strictly for professional and clinical purposes, including:

• Scheduling, confirming, and managing clinic appointments across our Malad, Goregaon, and Andheri locations.
• Delivering personalized psychiatric evaluations, psychotherapy, and medical management.
• Communicating important updates regarding your care, lab reports, or consultation schedules.
• Improving our website performance, SEO structure, and digital resources.

4. Strict Medical Confidentiality

All psychiatric records, therapeutic discussions, and patient communications are handled in accordance with Indian medical ethics and statutory confidentiality laws. We do not sell, trade, or rent your personal or health data to third parties. Information is only shared with authorized medical staff directly involved in your care or when legally mandated by court order.

5. Data Security

We implement robust technical, administrative, and physical security measures—including encrypted communication channels and secure server storage—to protect your personal and medical information from unauthorized access, disclosure, or loss.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal contact data held in our administrative databases. For medical record requests, standard clinical protocols and verification procedures apply.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Serenity Clinic & Psychiatric Practice
Attn: Dr. Trudy Almeida
B/12, Diva Smriti, Link Road, Malad West, Mumbai - 400064, India
Email: drtrudyalmeida@gmail.com | Phone: +91 82912 97071